Ongoing Support

Select your plan and sign up online. All plans include unlimited support, consultancy and management. Upgrade, downgrade or cancel any time.

Explore Plans

Project/One Off Issue

Book a free session with a Senior Engineer. If we can’t fix it remotely in 30 minutes, we’ll give you a fixed cost quote for getting it fixed.

Book Session

All Plans Include

  • Unlimited Prebooked Support
  • Strategic reviews
  • Device Management
  • Infrastructure Management
  • Supplier Management
  • New User Onboarding
  • Dedicated Support Team
  • Unlimited Consultancy Sessions
  • 1 hour Incident Response
  • Multi-Channel Helpdesk

All our plans are priced per user per month (excluding VAT).
To start, select the number of people you have in your team.

We have 10 People

We're based in the UK (Change)

Base

Tech savvy teams, using cloud tools

£
35
/User

Incident Credits (per org)
1
Office Visits/Proactive Checkups
Quarterly
 

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Plus

Proactive, Strategic support

£
55
/User

Incident Credits (per org)
4
Office Visits/Proactive Checkups
Monthly
Includes everything in Base, and
Multi-Server Support
Cloud Integrations

Sign Up

Ultimate

No compromises. Be demanding

£
80
/User

Incident Credits (per org)
Unlimited
Office Visits/Proactive Checkups
Weekly
Includes everything in Plus, and
Slack Integration
API Access
Panic Button

Sign Up

Good choice! You've selected our Plus plan for 23 users, at a cost of £1203/month.

Place your order today and you'll be automatically upgraded on the 1st September 2016, when our new plans launch.

FAQs

What are your terms & conditions?

Our full terms and conditions are on our website.

How do you count the number of users?

We charge for the number of people you have in your team. Full time employees (including remote workers) are counted as users. If you take on a freelancer for 5 days in a month, you’ll only pay for those days. In a job share situation, where 2 people make up ~5 working days we count 1 user.

How do you know how many users we have?

All plans include New User Onboarding/Offboarding: our billing system will automatically adjust your user count based on that, and prorate any changes throughout each month. We’ll check the number of users when we run our initial setup, and periodic checkups, and adjust accordingly.

What’s an “Urgent Incident Credit”?

All our plans include unlimited support, training and consultancy, when you book ahead using our automated booking system. If you need immediate help, you can upgrade the issue to an Urgent Incident, and we’ll respond within 1 business hour. Our Ultimate Plan has unlimited Urgent Incident credits; the other plans have a limited number each month. Credits are organisation wide, and do not rollover if not used up.

If I use my credits up, can I still get a 1 hour response?

Yes. For each out-of-plan incident, you can opt to have a fee of £120/incident added to your next invoice. You’ll be prompted to confirm each time before any charges are added. The fee includes as much time as you need to get that incident resolved: whether it’s 5 minutes or 5 days.

Do we have to sign up our whole team? Can we upgrade a single user to Ultimate?

In order to provide support for your infrastructure (both cloud and on premise) we require the entire team be signed up, but if your infrastructure is already managed (if you’re a branch office of a bigger company, or if you’re in a serviced office) you can sign up a subset of your team. It’s not possible to upgrade a single user to a higher plan.

How do I cancel or downgrade?

The initial commitment when you sign up is for 3 months, but you can change plans or add/remove users any time by emailing accounts@leftbrain.it. We’ll process the change the same day. We allow up to one downgrade per month.

What’s covered?

Everything related to helping your team use technology, fixing their problems and maintaining their devices, along with your office and cloud infrastructure. Customer facing or revenue generating tools (e.g. websites) fall outside this scope. If you’re undertaking something new: migrating to a new email system, upgrading your server, or moving offices, we’ll provide fixed quotes for any extra fees involved.

What are your minimum requirements?

Coverage depends on having a fleet of physical devices, software and cloud tools that are fit for purpose. We recommend a 3-4 year upgrade cycle for all devices and software, and we stop coverage for any devices that haven’t been manufactured for more than 5 years (following Apple’s definition of “Vintage”).

Do you support remote-only teams?

Yes! In such cases, we replace onsite coverage/proactive office visits with a focus on building redundancy and failover procedures for each member of the team (e.g. having a spare machine ready to courier out in the event of a failure).

What's a Proactive Office Visit

It’s a site visit to your office from one of our engineers: normally 2 hours, but there’s no strict time limit. They’re designed to encourage users to report more problems, and to do maintenance and visual checks on your infrastructure.

Do your prices include VAT?

All prices listed on our website are exclusive of VAT, currently at 20%.

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London
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